Impact & Event Management

Zenoss Training

Course Description

Learn how to use Zenoss Impact & Event Management to define service models that provide dynamic service impact analysis with automated root cause analysis.

The Impact & Event Management training course is delivered live by an expert instructor over a WebEx Training Center session. Participants have the opportunity to ask questions of the instructor and interact with other participants. Each participant will have access to an individual Zenoss training instance hosted by Zenoss as well as shared lab devices to monitor.

For sessions held in US Central Time (CDT/CST), this course is held in a single full-day session with a one-hour break for lunch. For sessions held in GMT time (GMT/GMT+ 1:00), this course is held in two half-day sessions. See the schedule below for times and dates.

Course Outline

  • Impact Overview
  • Benefits
  • How It Works
  • Graph Database
  • Service States
  • UI Overview & Tour
  • Case Study
  • Device Monitoring
  • Configuration Properties (Review)
  • State Mappings
  • Event Class Mapping
  • Event Severity Mapping
  • Monitoring Templates (Review)
  • Server Component Monitoring
  • Application Monitoring
  • Organizing Services
  • Virtual Web Host Monitoring
  • Synthetic Web Transactions Using Twill
  • Default Service Policy
  • Root-Cause Analysis
  • Logical Nodes
  • Service Policies
  • Integration with Resource Manager
  • Daemons& Tools
  • Life Cycle of an Impact Event
  • Monitoring & Troubleshooting



Monitoring I Training

While not required, we recommend participants also complete Monitoring II Training before taking this course.



Platform Version










Sep 7, 2016

9am - 5pm CDT


Nov 2, 2016

9am - 5pm CDT


Feb 15, 2017

9am - 5pm CST

*Starting 2Q2016, additional training sessions in non-U.S. time zones will be available upon request.

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