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Resources

E-Book
Aligning IT Ops & IT Service Management
Your IT Service Desk and Operations groups are supposed to be on the same team. But let’s be honest. At most companies, these two teams are not in alignment. Each team resides in its own silo....
Data Sheet
Monitoring VCE Vblock Systems
Much of today’s business success is driven by how efficiently organizations can deliver new services to market. One of the technologies most relied upon to provide this capability is converged...
Success Story
Rackspace Success Story
Ensuring the uptime of over 13,000 Cisco network devices spread across its extensive customer base, Rackspace Hosting recognized that it had outgrown its network management tools. The company...
White Paper
Forrester: 5 Key Considerations When Evaluating a Cloud Migration Strategy
Cloud isn't as risky as you think. Enterprises are migrating mission-critical apps to the cloud and still thriving, proving it can be done. Mission-critical application providers — like Oracle...
Data Sheet
Monitoring Cisco UCS
Organizations implement Cisco Unified Computing Systems (UCS) to improve their ability to quickly and reliably deliver new services to market in a way that reduces both cost and complexity. In...
The 4 Approaches to Monitoring Hybrid IT Environments
There are a number of existing approaches to infrastructure monitoring that each provide benefits and challenges for effective management of highly virtualized environments. These approaches can be...
Data Sheet
Zenoss ZenPacks: Servers & Operating Systems
Servers are a backbone of today’s dynamic service delivery infrastructures, and therefore one of the most important components in any monitoring solution. Visualizing the performance and...
Data Sheet
ZaaS vs. On-Premises Monitoring
In today’s modern IT world, companies have many choices about where to host new business applications. Hosting applications in the cloud, whether private or public, is quickly becoming a prevalent...
E-Book
Blueprint for Delivering IT as a Service- 9 Steps for Success
OK, now what? You’ve got the materials (your constantly changing IT infrastructure). You’ve got the work order (your boss made that perfectly clear). But now what? Delivering IT-as-a-service has...
Success Story
2Degrees Success Story
The top strategic driver for 2degrees was simple — providing the most consistent customer experience possible for its mobile and broadband end users. What may have been a relatively straightforward...
Success Story
Surescripts Success Story
Surescripts’ primary concern is seamlessly maintaining a high volume of secure transactions and ensuring they are correctly routed — so there is immense pressure on the Surescripts IT department to...
E-Book
Blueprint for Delivering IT as a Service- 9 Steps for Success
OK, now what? You’ve got the materials (your constantly changing IT infrastructure). You’ve got the work order (your boss made that perfectly clear). But now what? Delivering IT-as-a-service has...
randomness