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Integrating Zenoss & ServiceNow

Integrating Zenoss Service Dynamics and ServiceNow
Service disruptions are unavoidable in enterprise IT environments. Unfortunately, disruptions in an enterprise IT environment receive a high degree of scrutiny due to the high cost of downtime typically associated with them. An inability to recover quickly from a service disruption can bring the wrong kind of attention from business executives. It is therefore critical to quickly identify a service degradation or disruption and alert the IT Service Management (ITSM) team so that they can begin the resolution process. For most IT Ops and ITSM teams, however, this is not easy. Teams struggle to communicate effectively due to the large number of monitoring tools in use and the existence of monitoring “silos” in most IT environments.

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White Paper Overview

The IT industry is transforming. The days of reactive management of discrete servers are giving way to the need to manage dynamic, ever-changing modern technologies. In this white paper, we will discuss how a model-driven approach to monitoring can help ease this transition.

  • IT is about the delivery of services, but most IT Management Software has traditionally been focused just on managing infrastructure.
  • Customers of IT demand increased visibility into the performance of their services and IT needs to provide individualized, customer-specific, views of that performance.
  • Traditional IT management software has become too complex and too expensive. A simplified, cost-effective solution is needed.
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